At Guanalandcr Bienes Raíces, we respect the privacy of our users and are committed to protecting the personal data provided through our website. This Privacy Policy explains how we collect, use, share, and protect our users’ personal information, with the purpose of ensuring compliance with applicable laws in the Republic of Costa Rica and best practices regarding data protection.
1. Information We Collect
We collect various types of personal data when users interact with our website, mainly through contact forms, property information requests, petitions, complaints, claims, and maintenance requests. The types of data we may collect include, but are not limited to:
- Personally identifiable information: Name, email address, phone number, mailing address, among others.
- Property-related information: Details about requested properties, such as location, price, property type, among others.
- Contact details and preferences: Inquiries, comments, visit requests, or requests for additional property information.
- Website activity data: Browsing information, device type, IP address, cookies, and tracking technologies, among others.
2. Purpose of Data Processing
The personal data collected will be used for the following purposes:
- Commercial information delivery: Sending information about properties, offers, promotions, and updates related to the real estate services offered.
- Customer service: Managing petitions, complaints, claims (PQR), and maintenance requests submitted by users.
- Internal control and business management: Conducting internal analysis regarding user preferences and behavior to improve our services and support business decisions.
- Compliance with legal obligations: Meeting applicable legal and regulatory requirements, as well as service agreements with users.
3. Consent and Data Processing
By providing personal data through our online forms, users expressly consent to the processing of such data in accordance with this Privacy Policy and the purposes described above.
If a user wishes to withdraw consent or remove their information from our database, they may do so by submitting a direct request to our customer service team, who will process the request in accordance with applicable regulations.
4. Use of Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve user experience, analyze trends, and generate browsing statistics. Cookies allow our system to recognize your device, provide a personalized experience, and monitor website traffic. Users may configure their browsers to block cookies; however, doing so may affect website functionality.
5. Information Security
We implement technical and organizational security measures to protect users’ personal data against unauthorized access, misuse, alteration, or disclosure. However, since no internet data transmission is completely secure, we cannot guarantee the absolute security of information.
6. Sharing Data with Third Parties
We do not share, sell, or rent our users’ personal data to third parties without explicit consent, except when necessary to comply with legal obligations or to improve the services we provide (for example, payment gateways, email service providers, etc.).
Any third party with whom we share data will be required to comply with data protection regulations and use such information solely for the specific purposes for which it was provided.
7. User Rights
In accordance with Costa Rican legislation and international data protection regulations, users have the following rights regarding their personal data:
- Access: The right to request access to personal data and obtain information regarding how it is processed.
- Correction: The right to correct inaccurate or incomplete personal data.
- Deletion: The right to request the deletion of personal data, provided there are no legal or contractual obligations preventing such deletion.
- Objection: The right to object to the processing of personal data for commercial purposes, in accordance with legal provisions.
- Data portability: The right to receive the personal data provided to us in a structured, commonly used, and machine-readable format.
To exercise any of these rights, users may contact our data protection team via email at gerencia@guanalandcr.com or by phone at +506 8862 3434.
8. International Data Transfers
In some cases, users’ personal data may be transferred outside Costa Rica in order to use tools or services provided by internationally operating vendors. In such cases, we ensure that these transfers are carried out in compliance with applicable laws and under the same security standards applied nationally.
9. Updates to the Privacy Policy
We reserve the right to modify or update this Privacy Policy at any time. Any changes will be communicated through the publication of a new version on our website. Changes will become effective immediately upon online publication; therefore, we recommend reviewing this policy periodically.
10. Contact Information
For any questions or concerns regarding this Privacy Policy, or if you wish to exercise any of your rights as a user, you may contact us through:
- Email: gerencia@guanalandcr.com
- Phone: +506 8862 3434
- Address: Avenida 2, between 5th and 7th Streets, Liberia, Guanacaste, Costa